We do our best to ensure the best possible relationship between our caregivers and their clients and families.  If you don’t feel your caregiver is right for you, please notify our Director of Client and Community Services or the Scheduler .  We will promptly replace your current caregiver if we cannot address the situation., we will replace your current caregiver.

All of Senior Helpers’ clients are on regular weekly schedules and our caregivers depend on working to those schedules.  If there is a situation where you don’t need the caregiver to come in on his or her regular day, you need to let the office know at least 48 hours before the scheduled shift.  We also ask that you don’t alter the schedule (as far as canceling scheduled days) more than 1 or 2 times per month.  If you cancel the shift less than 48 hours from the scheduled shift, you may be charged for the regular shift.  Please coordinate all schedule changes with our scheduling department.  This enables us to best manage your or your loved one’s care.

We will do our best to accommodate any additional time you need.  Please contact the office with any additional needs We prefer to have your same caregiver handle any extra time that you may need. .  We will first ask your current caregiver if they can accommodate the schedule changes.  If they can, we will adjust their schedule for the added needs.  If they can’t accommodate the changes we will ensure a qualified caregiver is there to support the additional needs.

No, you are not responsible for giving the caregiver any food or other items.  He or she will take care of their own meals.  If you have live-in care, meals are expected to be provided.  We will review and discuss live-in support with you if that is the scope of care we are providing

Absolutely not.  Our caregivers are our employees.  As such, we provide all compensation directly to them.    As employees of our agency, we manage all tax and benefits needs also.  Our only request is the bi-weekly invoices are paid promptly

All of our caregivers are screened for and able to provide for errands and transportation.  These services can be provided in two different ways.  Our caregivers can drive our client’s vehicles.  In this case, there is no additional charge for the service.  If the caregiver uses his or her own car a $0.50 (fifty cent) per mile charge is assessed and will be added to the next invoice.  By providing transportation, we can ensure you or your loved one has access to activities and events and can make critical or personal appointments.

No.  If the caregiver is late or can’t make it to her scheduled shift, you are only billed for actual time that the caregiver works.  We use a telephony system to monitor time and attendance.  When the caregiver gets to their assignment, they use the client’s phone to call into our service to log their start time. This process is repeated at the end of their shift.  Through shift related updates we are able to proactively manage late arrivals and ensure your needs are met as promised.  We also track time on weekly timesheets which are signed by our clients and submitted by our caregivers as part of their weekly care logs.

We invoice every two weeks and the invoices are due upon receipt. Simply place your check in the return envelope and return it to us.

All of our caregivers are required to submit weekly time sheets.  If you are not available to sign the time sheet, please call the office and we will work out a solution.

We take great pride in the quality of services provided to our clients, and we want to know if you are dissatisfied for any reason.  As part of our Continuing Quality Improvement Plan, we will keep in regular contact with our clients, their families and our caregivers to ensure satisfaction.  We document any issues and update our policies accordingly to prevent issues from occurring again.  There are a couple of ways for you to notify us:  (1) We encourage you to communicate directly with our Senior Helpers Staff fax, letter or email; or (2) Enclosed with your Client Welcome Packet is a “Client Complaint Form” that you can fill out and send to our secure fax.  We will respond to any issues / complaints as soon as possible.  We would also encourage you to share any positive feedback you have regarding the service or caregiver.