Our Caregivers are Your Lifegivers

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Initial assessment interview

From day one, a care plan that gives you a new lease on life! Our unique process begins with a complimentary in-home assessment interview. We will discuss your loved one's specific needs, as well as share information about our professional caregivers and our services. Some of the topics we cover are:

• Overview of our company, services and staff
• Your loved one's care needs and care plan design, including schedule
• Goals of the service for the family
• Implementation process
• Ongoing follow-up plan

Registered Nurse Visit and Care Plan Design

After the initial assessment interview, if necessary (and where applicable), our Registered Nurse will meet with you to conduct a full nursing assessment and design a personal care plan just for your loved one. A care plan will be created from the initial assessment and entered into our computer system

Caregiver Selection

Next, we'll work to select one of our professional caregivers who' i a perfect fit for your loved one. We catalogue our caregivers' experience, skill set and personality type and use that information to ensure a compatible match.. All of our caregivers pass a rigourous screening process of personal interviews, reference checks and complete background checks which include:

Fifty (50) state criminal background check, Fifty (50) state sexual offender check, CORI check, Office of the Inspector General and Massachusetts Nurse Aide Registry. In addition since all of our caregivers are approved for errands and transportation we complete a fifty (50) state driving record check. This rigorous approach enables us to ensure your loved one is receiving care from trusted and reliable caregivers.

Service implementation

Once we have found a good caregiver match, services will commence (usually within a few days of the initial assessment). A representative from Senior Helpers will contact you to confirm the caregiver, care plan and service start date.

Ongoing Follow-up

We have experienced and dedicated office staff that understands how to deliver quality and compassionate care. Our Director of Client Care and/or Geriatric Care Manager oversees our companion and licensed aides, and visits your loved one on a regular basis to ensure compliance with the care plan. If there is an emergency or scheduling issue, we have someone on-call 24 hours a day, 7 days a week that can handle the situation. We also have a continuous supply of excellent caregivers who are ready in case your caregiver falls ill or has an emergency. Plus, since all of our caregivers are our employees, we handle their compensation, insurance and benefits.

Contact Senior Helpers Today to set up a complimentary care assessment interview. We can meet in your home, your loved one's home or at our offices - whatever is best for you.